Order Processing

Most orders are processed within 1–3 business days. Processing time is separate from carrier transit time and may be extended during holidays, promotions or periods of unusually high order volume.

You will receive a shipping confirmation when your order has been prepared for shipment and tracking information is available.

Shipping Methods & Estimated Delivery

Orders may be shipped using USPS or another appropriate carrier based on the destination, package size, weight and available service.

Estimated carrier delivery times begin after the order has been processed and transferred to the carrier. Delivery dates provided by JTS Couture or a shipping carrier are estimates and are not guaranteed unless a specific guarantee is expressly stated at the time of purchase.

Weather, holidays, transportation disruptions, high carrier volume, natural disasters and other circumstances outside the reasonable control of JTS Couture may result in delays.

Shipping Charges & Promotions

JTS Couture offers free standard shipping on qualifying continental U.S. orders of $70 or more, after discounts and before applicable taxes.

Orders shipped to Alaska or Hawaii may require a custom shipping quote. Expedited shipping may be available at carrier-calculated rates.

Shipping rates and promotional offers displayed during checkout are based on the terms applicable to the order at the time of purchase. Promotional shipping offers may be changed, suspended or discontinued for future orders.

Order Tracking

When tracking is available, customers will receive a shipping confirmation containing the tracking information. Please allow time for the carrier’s tracking system to update after a label is created.

A shipping confirmation or tracking number does not necessarily mean the package has already been physically scanned by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error after placing an order, contact orders@jtscouture.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.

JTS Couture is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

Multiple Shipments

Some orders may ship in more than one package. Customers may receive multiple shipping confirmations or tracking numbers when an order is divided into separate shipments.

Customers will not be charged additional shipping solely because JTS Couture chooses to divide an order into multiple packages.

Delayed or Missing Packages

If tracking has not updated for an extended period or a shipment appears delayed, contact support@jtscouture.com so we can assist with reviewing the shipment.

If tracking shows an order as delivered but the package cannot be located, first check the delivery area, household members, neighbors, mailrooms, front desks and other secure locations where the carrier may have left the package.

If it still cannot be located, contact JTS Couture and we will assist with the appropriate next steps whenever possible.

Time-Sensitive Orders & Special Events

If you are ordering merchandise for a vacation, festival, birthday, holiday, wedding or another time-sensitive occasion, we strongly recommend ordering well in advance.

Processing times, carrier transit times and estimated delivery dates remain estimates unless JTS Couture expressly guarantees a specific delivery date. Arrival after a personal event or deadline does not, by itself, create eligibility for a special refund outside our standard Return & Refund Policy.

If JTS Couture is unable to ship within a shipping timeframe communicated at purchase, the delay will be handled according to applicable law, including cancellation or refund options when required.

30-Day Return Window

We want you to be satisfied with your JTS Couture purchase. Eligible merchandise may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn, unwashed and unused
• Free from stains, odors, alterations, damage or signs of wear
• Returned with original tags and packaging when applicable

Merchandise that does not meet these conditions may be declined for return or refund.

How to Request a Return

To request a return, email returns@jtscouture.com and include:

• Your full name
• Your order number
• The item or items you would like to return
• The reason for the return
• Photographs when the item is damaged, defective or incorrect

Submitting a return request does not automatically mean the return has been approved. JTS Couture will review the request and provide further instructions when appropriate.

Return Shipping

For standard returns, the customer is responsible for purchasing and paying for return shipping.

We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until the return is complete. JTS Couture is not responsible for return packages lost or damaged while in transit to us.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, contact returns@jtscouture.com as soon as possible. Include your order number and photographs of the merchandise and packaging when requested.

When JTS Couture confirms that an item was damaged, defective or incorrectly fulfilled, we will work with you toward an appropriate replacement, exchange or refund and will cover reasonable return or replacement shipping when applicable.

Exchanges

Exchanges for another available size or color may be requested when inventory is available. Email returns@jtscouture.com to request an exchange.

Exchange availability is not guaranteed. If the requested replacement is unavailable, we may process an approved return for a refund instead.

Refunds

After an approved return is received, JTS Couture will inspect the merchandise. If approved after inspection, the applicable refund will be issued to the original payment method.

The time required for a refund to appear may vary depending on the customer’s bank, card issuer or payment provider.

Original shipping charges are generally non-refundable, except when a return results from a JTS Couture fulfillment error, defective merchandise or another situation in which we determine that a shipping refund is appropriate.

JTS Couture does not charge a restocking fee for eligible returns.

Final Sale Items

Merchandise specifically identified as Final Sale is not eligible for return, refund or exchange except where otherwise required by law.

Custom or personalized merchandise may also be designated Final Sale. Merchandise is not considered Final Sale merely because it is discounted unless it was specifically identified as such when purchased.

Order Cancellations

Customers may request cancellation until the applicable item has shipped by contacting orders@jtscouture.com.

A cancellation request is not automatically approved. If an order has entered fulfillment, shipped or can no longer reasonably be stopped, the request may be declined and the customer may need to use the return process after delivery.

Items Purchased as Gifts

Refunds are generally issued to the original payment method used for the purchase.

If you received an item as a gift and need help with a return or exchange, contact returns@jtscouture.com and provide any available order information.

Return Abuse or Fraud

JTS Couture reserves the right to decline returns, refunds, exchanges or cancellation requests that appear fraudulent, abusive, excessive or inconsistent with this policy.

Policy Changes

JTS Couture may update its shipping, return, refund, exchange and cancellation policies from time to time. Changes apply to orders placed after the updated terms take effect. Existing orders remain subject to the applicable terms in effect when purchased.